How much will I need to spend on my website or web based system?
Each project is priced according to specific requirements, which differ from client to client. Once we have a good understanding of your needs we will be able to give you a quote which will allow you to budget for our services before work commences.
Do I need to pay a deposit?
We ask for a deposit from our clients to ensure commitment from both sides before we start work on your project. For smaller projects we require a 50% deposit, which is negotiable on larger rojects.
How many changes can I make?
In the initial stages we will build your site according to your guidelines so as to avoid alterations at a later stage. Once the design has been approved and constructed, we allow for 2 changes to be made unless previously discussed, however, minor changes are allowed within reason.
How long until my website can go live?
Each project is timed according to its requirements and the resources available at the time, but we aim to make each new project a priority in order to get your site up and running as quickly as possible.
What happens if I want to cancel the contract?
If you should change your mind after we have started work on your site, we expect our clients to pay only for the work that was completed.
Can we buy a domain (web address) from you?
Yes you can, we charge $66 for 2 years for a .com.au domain.
Do you offer hosting?
Yes we do, please see our
Hosting page for more information.
I am not based in Perth, is that a problem?
Just because we are based in Perth, doesn’t mean you have to be. We have plenty of clients from all corners of the globe and have no problem relaying information to them. Between Skype, telephone and email, we are able to keep our clients easily informed and up to date.
What is SEO and how does it help me?
Search Engine Optimisation is the process of improving the volume and quality of the traffic to your website, by ensuring your site appears at the top of search engine results. The higher up the site is presented in the search results the more users will visit the site. The more visitors there are to your site, the better your chances are of converting your visitor into a customer.
How do I get started with a site or web based system?
We like to meet with you in order to get some more details on the project and determine your exact requirements. This helps us see if we’re going to be a good fit for the work and provide you with a quotation. As you can appreciate there are a lot of variables that go into a site and it’s best to cover them before any quote is drawn up. We compare it to building a house; deciding what sort of configuration, layout, roofing, plumbing etc that is required before coming up with a costing.
A lot of people have web design skills now, why shouldn't we use a graduate who has these skills?
We do find that this is one of the most common scenarios we are presented with. Our answer is that design skills are only a very small part of web site development. It is no good having an attractive site if it does not attract visitors. The process we go through in designing a site is exhaustive.
Firstly, there are a series of meetings with clients to establish exactly what they want and need the site to do. Once the objectives of the site are clearly fixed, we research the target market and assess their requirements for such a site. In close consultation with our clients, we then move on to complete the look and feel of the site. The entire site is then reviewed via a complex process whereby a vast amount of technical information is gathered and assessed by our team.
Once the site passes a series of strict criteria, ranging from security issues, to navigational issues, to marketing issues, the site is passed for hosting.
Clients are involved in the development of the site as much as possible, to ensure that it meets the objectives set earlier and is a site of the highest standard.
What is a host?
This is the term given to the company that actually puts your website into cyberspace. Think of the website as a newspaper advertisement a copywriter has produced for you. You then need to place that advertisement into a newspaper for it to be effective—that’s the same as your website host.
Like newspapers, there are some good hosts and some that could be a little better.
The important aspects to know about your host are:
• Can they cope with the type of site you have?
• Will their system be able to cope with the number of visitors your site attracts?
• Do they provide back up service in case of problems?
We provide comprehensive hosting services tailored to your needs.